FAQs

Frequently Asked Questions

TICKETS & PURCHASES

  • Yes! Our website is available 24/7 an tickets can be purchased any point.

    If you’re looking to purchase a ticket via phone , our box office is closed Saturday, Sunday and Monday so we cannot be reached via phone.

    However, if there’s a show playing tickets to any show can be purchased at our concession stand up to 1 hour before the show begins.

  • If you’ve misplaced your ticket email you have two easy options. First, and easiest is to log into your HAT account by clicking here, click “My Account” in the top right corner (if it still says “Login” hit refresh on the web page and the heading will update), then click the “e-tickets” tab which will display all tickets purchased since October 3, 2024.

    Your second option is to arrive 20-30 minutes before your event and our Front of House Team will be happy to print new tickets for you at the door.

  • Whenever someone order tickets at the HAT, including phone orders, an account is made for them to house their information and bookings.

    So if you are being told you “already have an account”, it’s because you do!

    To set your password you need to hit “forgot my password” and an email will be sent to you to create your password.

    Please do not create an additional account as that will separate your orders and patron information into multiple locations, creating a larger margin for error with your bokings.

    If you require assistance, please don’t hesitate to contact us.

  • All tickets are final sale, as stated both in the promotional material on the webpage as well as during the ticket booking process.

    In rare circumstances we may see it fit to offer a credit for the price of the tickets to be used for another performance or a class at the HAT Academy.

    In the instance where we have cancelled a performance, the choice of refund, credit , or donation will be offered to effected patrons.

    If your plans have simply changed, we recommend offering the tickets to a loved one (they can simply use your existing ticket) or contacting us and letting us know to release the tickets back to the public.

  • First select the mainstage show you would like to attend and the date for the specific night of that show you’d like to attend.

    Select one or multiple of the dark grey seats on the seating chart. Once you’ve highlighted the dark grey seat(s) the FREE price point should appear on the pricing list. Select this option and continue with your booking.

    If you require assistance booking your FREE ticket, please don’t hesitate to send us an email to info@highlandartstheatre.com or give us a call at (902) 565-3637 .

  • All tickets sales are final.

    If you are unable to attend a performance with multiple performance dates, and would like to move your booking to one of the other performance dates, please let us know before the time of your original booking. If space allows, we will do our best to assist this request.

    If you are unable to attend due to circumstances beyond your control, please email us at info@highlandartstheatre.com and our team will consider offering you credit for the amount of the tickets, minus the service charge, to be used towards a future event. This will be decided on a case to case basis at the discretion of the Highland Arts Theatre team.

RADICAL ACCESS

  • Radical Access is our innovative fundraising model that began in 2020 during the early days of the COVID-19 Pandemic. Patrons pledge to make monthly donations to our theatre to support the work done at the HAT and in our community, while simultaneously removing the financial and physical barriers that often prevent members of our community from participating in live performance and the arts.

    As a registered charity donors receive a tax deductible receipt and perks are unlocked based on the level of funds being raised monthly.

    Current perks include limited FREE tickets for those in need to every night of every Mainstage Production, Pay-What-You-Choose performances of every Mainstage Productions, FREE web-streamed performances of every Mainstage Production, 100 scholarships awarded annually to the HAT Academy, FREE access to our online archival collection of select past productions, and ***????**

  • If you’re interested in becoming a Radical Access donor click here to learn more or pledge.

  • Tax receipts are sent out annually, typically between mid February and mid March. They are physically mailed and emailed.

    If you haven’t received your tax receipt by March 21st, please contact us we may have outdated contact information or an error in your file.

Show & theatre experience

  • Mainstage Shows are the theatrical shows announced as part of our Mainstage Season, as opposed to one off special events, film screenings, fundraisers, touring productions or concerts. These shows generally run for the better part of a week, often Tuesday to Sunday with two shows on Sunday. Aside from it being stated in the information for the show on our site, below are some examples of what shows are or aren’t Mainstage Shows.


    Examples of past Mainstage Shows are:

    Heart of Steel, The Sea Shanty Show, The Drowsy Chaperone, Dream, The Happy Prince, Cabaret, The Penelopiad, Vigil, The Glace Bay Miners Museum, Disco Nights, Morro & Jasp, Kitchen Party, Punch Up, Sucker, The Cape Breton Liberation Army, Next to Normal, and so many more.

    Mainstage Shows do not include not talking about musicians or touring productions that rent our theatre, additional concerts (like Port Cities or David Francey), HAT Academy Showcases or productions (Frozen JR or Seussical), or fundraiser shows like A Christmas Carol or the Confidential Musical Theatre Project.

  • “Minor Obstructed View” generally means the angle of the seat restricts you from seeing the very back corner of the stage, on the side of the audience ou are on. For concerts, comedy shows, or solo acts this is never an issue as it is highly unusual for that part of the stage to be occupied. In those instances we’d encourage you to treat the
    seat like any other.

    For plays or musicals, it means you might miss an entrance or exit, but we mean the literally stepping onto or off the stage. Big moments rarely occur in that space for this reason. Some people this really bothers, and for some it’s as good a seat as any. It all comes down to personal preference.

    “Partially Obstructed View” refers to one of the poles holding up the balcony is in your sight line. This can be annoying at first, but generally within the first 5 minutes you start to adjust. These seats are often ignored, but are especially great if it’s a packed house and you are someone who really values being in a floor seat vs the balcony.

  • We ask for patrons to turn their phones off (as opposed to silent) is because the signal interferes with our wireless sound equipment.

    In addition to this, silenced phones will still ring if alarms go off.

    Everyone has a better experience, from the performers to every audience member, when phones can’t interrupt on any level.

  • No, there is no set dress code to attend the theatre beyond common sense/decency.

  • While doors may open at different times from show to show, the lobby is always open an hour before each show to accommodate ticket sales. On average we recommend arriving 15-20 minutes early to avoid the rush and leave room for unexpected delays while travelling.

  • Yes we do! Every performance has a selection of soft and alcoholic beverages available for purchase as well as treats/snacks. See the full menu below for our usual selection and prices:

    SNACKS:

    Popcorn $5.75
    Fudge
    $3.50
    Candy Bars
    $2.25
    (KitKat, Aero, M&Ms, Coffee Crisp)

    WINE & BEER:

    Wine 6oz $5.75
    (Malbec, Pinot Grigio)
    Island Folk Cider $8.00
    (Good Company, Rebel Rose)
    Blue Lobster Seltzer $7.00
    Beer $6.50
    (Coors Light, Keith’s)
    Breton Brew $8.00
    (Black Angus, Sons of Hector, Red Coat, Island Time)
    Non-Alcoholic Beer $???
    (Corona 0.0)

    SOFT DRINKS:

    Water $2.25
    Juice $3.50
    Soda $2.35
    (Pepsi, Diet Pepsi, 7Up, Diet 7Up, Orange Crush, Cream Soda, Rootbeer, Ginger Ale)

    HARD DRINKS:

    Shot $4.50
    Mixed Drink $6.75
    (Vodka, Spiced Rum, Jameson, Rye)

  • Yes it does!

  • Yes we do! To browse our current stock click here.

ACCESSIBILTY & LOGISTICS

  • Yes we are! There is a ramp on the left side doors available to anyone with mobility needs.

  • Yes we do! Please visit or call our box office at (902) 565-3637 to have arrangements made for your visit.

  • Yes, we have an induction loop system available in the theatre. All a patron needs to do is turn on the T-Switch in their hearing aid.

    For shows where the performers have individual microphones (like musicals and concerts) the experience will be superior, but shows where the performers aren’t mic’d (like plays) will still have area microphones in use for the system.

  • Below are the recommended bus routes depending on where you are travelling from:

    From Glace Bay or CBU Campus take the 01 CBU/Sydney via Dominion or 02 CBU/Sydney Express.

    From New Waterford take the 09 CBU/Sydney.

    From Whitney Pier take the 08 Whitney Pier, 15 Sydney Express via Mayflower Mall, or 02 CBU/Sydney Express.

    From Sydney River take the 05 North Sydney to Sydney, NSTU - Alexandra Street, 06 Sydney via Sydney River Mall, or 12 Sydney via Sydney River Mall.

    From North Sydney or Sydney Mines take the 05 North Sydney to Sydney.

  • At the moment the best options for parking is the street parking around downtown. We have made several requests to the city regarding the issue and continue to petition for more options for the city and our patrons. The surrounding parking lots are all private and cannot be used outside of that businesses patrons.

    If you are able to carpool please consider this option.

  • Yes we do! Please visit our box office with your Access 2 membership card to make your booking. This applies to all productions produced by the HAT, but is on a case by case basis for all rental productions, concerts, and lectures. In those instances the HAT is acting as a venue, not the presenter and cannot make sure guarantees.

THeatre rentals & donations

  • Yes it is! If you or someone you know is interested in renting our venue, pleas visit our rental portal by clicking here.

  • We do accept these types of donations on a case by case basis depending on our current needs. We have limited storage space so we unfortunately can’t accept all offers, as generous and appreciated as they always are.

    If you have something you’re interested in donating, please send a photo or photos of the item(s) via our email info@highlandartstheatre.com and a member of our team will get back to you as soon as possible.

HAT ACADEMY

  • The HAT Academy, while offered throughthe Highland Arts Theatre,holds its classes at the building behind the HAT on Charlotte Street.

    The street address is:
    295 Charlotte Street
    Sydney, NS

  • The easiest and most efficient way to contact the HAT Academy is via email at academy@highlandarstheatre.com . If it is an emergency, please call the HAT Box Office at (902) 565-3637.

  • You can register for classes online by clicking here, or by calling or visiting our box office. Inquiries can alsobe made to academy@highlandartstheatre.com .

  • No, tuition must be paid or a scholarship confirmed in order to confirm a student’s registration.

  • Yes we do, on a case by case basis. Contact us at academy@highlandartsthetare.com to inquire today.

  • Yes, we do! We give award 100 scholarships annually through the HAT’s Radical Access Program. They are offered to students 18 and under, for our youth programs.

  • Participants are eligible for a full refund if a full semester is cancelled at the fault of the HAT. Students will receive a full credit if they withdraw from a class up to 48 hours prior to the start of a class, they can get a 50% credit if they withdraw before the 2nd class. No refunds or credits are available after the 2nd class.

  • In the event that a class is cancelled, participants will be contacted via email as soon as the call is made, then phoned.

    We also update our instagram account @hat.academy whenever a class is cancelled.

    The missed class will be added the week following the scheduled final class on the same day of the wee, at the same time.

  • We always recommend bring a water bottle, comfortable clothing (movement friendly is advisable), and any material/handouts/scripts/music/dance shoes that the teacher(s) has requested or provided.